Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made through the Isla & Mae Charleston website, located at Isla & Mae Charleston, accessible via info@islamaecharleston.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our utmost to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur. Colors of products may appear differently on screen due to monitor settings.
3. Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary depending on the country of purchase. Customers are responsible for verifying which payment methods are available in their region.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 7–12 business days (depending on location)
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Orders are shipped directly from our supplier in China.
Delivery times are indicative and may vary due to customs or local postal delays.
5. Returns and Cancellations
Please refer to our Return Policy for all applicable terms and conditions regarding returns, exchanges, and cancellations.
6. Liability
Isla & Mae Charleston is not responsible for loss or damage occurring during shipping if tracking information indicates that the package has been delivered. Customers are responsible for ensuring that the delivery address provided is complete and correct.
7. Intellectual Property
All content on this website—including text, photos, and logos—is the property of Isla & Mae Charleston and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@islamaecharleston.com.
We aim to respond within 5 business days.
9. Applicable Law
These terms and conditions are governed by Dutch law. Any disputes arising from these terms will be submitted to the competent court in the Netherlands.