Shipping and Delivery

Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. This document outlines all the details of our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email containing the tracking information.

Delivery Time

The average shipping time is 7 to 12 business days, depending on your location.
Please note that delivery may take longer during peak periods, holidays, or due to customs clearance procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China.
Depending on your country of delivery, customs fees or import duties may apply. These costs are the customer’s responsibility.

Shipping Costs

Shipping costs are displayed at checkout.
They depend on the weight of your order, the destination, and the selected shipping method.

Responsibility for Shipping

  • If tracking information indicates that the package has been delivered, responsibility lies with the customer.

  • Please check your delivery address carefully. Address errors must be reported within 24 hours of placing your order.

  • Isla & Mae Charleston cannot be held responsible for delays caused by customs, postal services, or other factors beyond our control.

Contact

For any questions about shipping or delivery, please contact us at info@islamaecharleston.com.